Master in Psychology and Consumer Behavior
- Young Professional
- Full Time - Spanish
- 60 ECTS
- Oct. 2024 - 10 months
Presentation
This master's degree is taught in SPANISH
We live in a constantly changing environment in which consumption evolves alongside society. New and different habits and needs emerge as time goes by and this trend is driven and multiplied by the advanced development of new technologies.
All these changes and adaptations enable companies and brands to identify new business opportunities and adapt products to these new consumer needs.
The Master in Psychology and Consumer Behaviour of EAE Business School Madrid is designed to equip you to apply all your knowledge of consumer behaviour to the research and analysis conducted by the marketing department, focusing on the central core of their needs in order to ensure they have a good experience.
This program enables you to put yourself in the consumer’s shoes and see their various viewpoints from the perspective of the different disciplines of social science, such as psychoanalysis, cognitive psychology, and behavioural and situational analysis, among others.
MASTER DEGREE
On successful completion of your program, you will receive a double qualification: the Master in Psychology and Consumer Behaviour from EAE Business School and the Master in Psychology and Consumer Behaviour from Universidad Internacional de la Empresa (UNIE).
Enroll now and start enjoying your career boosting plan.*
From the moment of your enrollment we will start working together in the materialization of your professional project through a personalized development plan. Are you going to miss it? Request information and we will explain it to you.
*This service applies only to on-site programs.
Reasons to take this master
- Consumer analysis: You will learn to analyse consumer behaviour in all channels, both online and offline, enabling you to develop predictive behavioural models in order to design an effective customer experience.
- Research tools: You will gain insight through qualitative and quantitative research tools that facilitate decision-making based on an understanding of the key factors involved in the attitudes and behaviours of modern consumers.
- EAE Entrepreneur: Discover our complete service platform! We provide training, financing and accompaniment to identify the competitive advantages of your business idea and develop your venture.
- Business Networking: You will have the chance to expand your network of contacts by meeting executives from leading companies, as well as the classmates and lecturers who you work with every day.
- Advisory Board: This consultative body helps us develop our programs and enhance our educational model to ensure the excellence of the training we offer executives.
- True Potential Experience: Enjoy an experience that combines the Master in Psychology and Consumer Behavior with a Personalized Professional Development Plan, guided by a True Potential Advisor, who will help you find, focus and develop your true potential.
MERCO TALENTO Ranking 2022
El Economista Ranking 2022
El Economista Ranking 2021
Syllabus
Behavioural Psychology - 6 ECTS
- Consumer behaviour: changes and challenges. Consumer psychology and behaviour
- Consumer motivation
- Personality and consumer behaviour. The human brain: neurological foundations of processing information
- Consumer perception. Foundations of neuroscience applied to marketing
- Consumer learning and memory
- Training consumers and changing consumer attitudes
- The influence of the family and groups on consumer behaviour
- The influence of culture, social stratification social and lifestyles on consumers
- Subcultures and consumer behaviour. Individual differences
- Transcultural consumer behaviour from an international perspective
- Neuroscience applied to advertising efficacy: Perfect allies?
- The consumer decision process
- Purchasing decisions and types of shopper
Statistics applied to consumer insight - 6 ECTS
- Statistics as a descriptive base
- Basic elements of Descriptive Statistics
- Measuring uncertainty: Probability and random variables
- Sampling techniques
- Multivariable statistics and utilities in consumer analysis
Marketing as the final destination of consumer insight - 6 ECTS
- Marketing as a strategic vehicle in a global world
- Strategic Plan versus Marketing Plan in a hyperconnected world
- Digital Marketing and Inbound Marketing
- Omnichannel: Optimizing the shopping experience
- Offline and online communication
- The importance of consumer insight within the company I
- The importance of consumer insight within the company II: Sales and Marketing
- Case Study. From strategic planning to the value proposition
Qualitative and quantitative research – 6 ECTS
- What is qualitative research?
- Designing qualitative research
- Types of qualitative research
- Discussion groups
- In-depth interviews: Types, conditions and materials, uses
- Ethnography and observation: What it is and its use in market research. Types and examples. Use of visual data
- Digital qualitative research
- Qualitative research processes
- Drafting reports: Structure and content. Preparing conclusions and recommendations. Importance of the message and aesthetics. Use of visual elements. Tips
- Ethics in qualitative research
- What is qualitative research?
- Principals of quantitative research
- Designing quantitative research
- Application of statistics
- Types of information collection
- Questionnaires: Basic rules and key competencies for drafting a questionnaire
- Types of analysis: Bivariable, multivariable
- The final report
- Marketing decision-making with quantitative research
Market Research Panels and Strategy – 6 ECTS
- Retailer panels
- The importance of the briefing panel-based research
- Transforming date into marketing strategy design
- Ad-hoc studies based on Retailer panels: Sabines
- Consumer panels
- Ad-hoc studies based on Consumer panels: omnibus, gain & loss, etc.
- Retailer panel vs Consumer panel
- What is an Audience panel
- Web analytics. Google Analytics. Website audience analysis
- Dashboards and data visualization. KPI design and evaluation
- Presentation techniques. Client presentations and internal presentations
- Applying panel data to the business strategy based on the case studies analysed in class
Innovation - 6 ECTS
- What is innovation? Concept and purpose. Types of innovation. Standard process. Leadership in the launch. Life cycle and innovation curve
- Doblin’s model as a framework for establishing an innovation plan. Introduction to other innovation methods and tools for creative an in-house methodology
- Detecting opportunities: Prospective and exploratory studies. Future Design
- Research techniques for innovation
- Insight analysis, patterns and setting the design challenge
- The creative process and product or service design. Product ideation, prototyping and testing. Developing the MVP
- Business models and monetizing innovation. Iteration for value generation
- Innovation for sustainability and circularity. Iteration for reducing impacts
- Packaging design and other attraction features of the new product. Staging the presentation to audiences
- Connecting the product or service and its presentation with the customer experience. Defining moments of truth, wow moments and experience design
- Production planning, implementation and launch design using agile tools. Scalability of the MVP and growth planning
- External presentation of innovation
- Evaluation, KPIs, contingency plans and iteration
Branding and communication - 6 ECTS
- What is communication? Basic concepts and theories
- Media and its links to the social environment
- Emotional, responsible and customer-centred communication
- Business and product communication (advertising, point of sale, social media, etc.)
- Defining consumer-based corporate communication plans
- The brand and its strategic management
- Brand and consumer
- Brand equity
- Brand positioning
- Sustainability and social value of the brand
- The launch of a brand. Brand creation and architecture. Creative process. Visual and verbal brand identity
- Brand development and extension strategies
- New brand management trends
- The brand in digital environments
Shopping and Customer Experience - 6 ECTS
- Buying psychology. The buyer. Decision-making. The psychology of shopping. Consumer society
- Consumer Journey (Explore and Buy approach)
- Sales channels. Omni-customer vs Omnichannel. The role of the buyer in retail
- Merchandising principles at different touchpoints in the store
- Guides selling. Selling services. Consultative selling. The role of packaging
- Customer experience (CX). After-sales services. NPS. Culture. Engagement
- Obtaining Shopper Insights – Quantitative methodologies
- Obtaining Shopper Insights – Qualitative methodologies. Ethnography and accompanied shopping. Mystery Shopper
- Pricing and promotion
- Manufacture and retailer partnerships. Active Retailing, from Category-Based Management to Shopper Marketing. Building selling stories
- Long-term trends among Consumers/Buyers, Manufacturers and Retailers
- Marketing and trade myths
- E-Commerce
- Business models: B2B. B2C, marketplaces, flash sales, subscription, etc.
- E-Commerce trends: Showrooming, ROPO, voice recognition, personalization, etc.
- Value Proposition. Persona profiling, empathy maps, motivations, Consumer Journey and value proposition
- eShopper experience over the course of the funnel
- Acquisition
- Conversion
- Lifetime value retention, Loyalty and Recommendation. Introduction to CRM
- Omnichannel and consumer-centric approaches
- Choose the course that you want to take and which will expand your range of future professional prospects – 10 ECTS
- Master’s Thesis – 12 ECTS
Minors
At EAE Business School Madrid, as a school committed to innovation and transformation, we have created an optional specialization program that you can take at the end of your Master.
This educational model gives you the opportunity to acquire new skills and an individualized qualification to set yourself apart in the labour market by enhancing your professional profile.
You will have the option to choose the Minor that best suits your needs.
3 Territories to conquer
1. Influencing decision-making
Gain an effective understanding of the key factors involved in consumer attitudes and behaviours in order to formulate influence strategies in all areas.
2. Behavioural insight
Transform knowledge into social innovation based on insight into human behaviour through a cross-cutting vision of the entire organization and the market.
3. Behavioural perspective
Gain a crucial dimension of self-awareness within the framework of the management sciences, gaining a more in-depth knowledge of the different perspective on consumer behaviour.
Faculty
Carolina Palomo
Global Consumer Insight and Analytics Director at AM FRESH GROUP. Degree in Business Administration, Diploma in Statistics and MBA.
Giuseppe Emanuele Adamo
Director of Marketing, Communication and Sales at EAE Business School.
Alexia de la Morena
Business Brand Manager, journalist and neuropsychologist specialising in advertising, marketing, communication and sales.
Ángel del Castillo
D. in Business Management from the University of Santiago de Compostela.
Miguel Valle-Inclán
Expert in traditional marketing, digital marketing and inbound marketing. International career in multinationals such as Mondelez, Heineken and Altris. Degree in Economics and Business Administration, and Master in Sales and Marketing Management from the Instituto de Empresa.
Bethlem Boronath
Degree and PhD in journalism. Specialized in the design of tailor-made creative work methodologies and training in creativity aimed especially at innovation, communication and marketing sectors
Mencía de Garcillán
Head of the Marketing and Training Department of Laboratorios Esseka.
Miguel Poveda
President of the International Institute inSecurity Studies and Vice President of the International Institute of Protocol.
Professional prospects and entry profile
What you study here and now will have an impact on your career tomorrow. Start imagining your future and take a look at some of the professional prospects that await you.
- Consumer behaviour analyst
- Social communication campaign designer
- Strategic and operational marketing technician
- Political communication consultant
- Advertising consultant
- Researcher in mass-market companies
- Product and commercialization strategy designer
- Market research professional and consultant
For access to the Master in Psychology and Consumer Behavior candidates must be in possession of a Bachelor's Degree, Diploma or Degree in the area of:
- Marketing,
- Business Administration,
- Statistics,
- Psychology,
- Advertising
- or similar.
Or else prove extensive experience or the willingness to develop a professional career in the field of the degree.
True Potential Experience
At EAE Business School Madrid, we know that are all born with something that, if you discover and nurture it in time, can make all the difference in your professional career.
With this in mind, EAE Madrid offers you the True Potential Experience: an experience that combines our Master in Psychology and Consumer Behavior with a Personalized Professional Development Plan.
With True Potential Experience, we want to give you more than just a top-quality education. We want to give you the opportunity to discover your true potential and make it a reality.
Our students on EAE’s Master in Psychology and Consumer Behaviour work in leading companies, such as:
At EAE Business School Madrid, we offer financial support to all the candidates on EAE programs.
EAE Business School grants
Achieving excellence in your studies requires a large dose of energy and perseverance. We like to think that we can offer an extra motivation for students who are working at the highest level. The Academic Excellence grant is awarded to candidates who have displayed extraordinary performance and can accredit an average score on their academic record of over 9.5.
We strive to increase the presence of women in executive positions and promote gender equality in the labour market Over 40% of our students are women, many of whom combine their studies with their professional and personal lives. We want to reward their efforts with this grant, which takes their academic report into consideration, but also their executive potential, leadership capacity and professional background.
Launching an entrepreneurial venture is an exciting journey that requires preparation, the capacity for sacrifice and creativity. We aim to foster entrepreneurial spirit and great business ideas with a grant awarded to directors of SMEs, self-employed professionals and people with their own business project. To be eligible to apply for the grant, the Master candidates must have created a company in the same year.
We are certain that, to achieve a fairer, more participative society, we have to run initiatives designed to foster the talent of people with a disability. With this in mind, we have created a grant for the Master in Marketing and Sales Management that is awarded to the candidate with an accredited disability of at least 33% who has the best academic record.
(Fully covers all training-related expenses during their attendance on international programs).
In the global world in which we now live, it is important to discover new cultures that enable us to enhance our competencies. With this in mind, we offer a grant to students whose program includes an international mobility option on its syllabus (programs that offer students an optional residential program abroad). This grant covers the cost of enrolling at the destination university.
Other ways of financing the master
There are other sources of financial support for studying offered by different institutions and organizations, to which you also have access.
The grants offered by the MAEC (Ministry of Foreign Affairs and Cooperation) and the AECID (International Cooperation Agency for Development) offer the opportunity to take this Master to young and foreign university students who choose to round off their studies in a Spanish university or educational institution. The grants are aimed at candidates with university qualification (and final-year students in some cases).
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